(Clinton, PA, USA)
We have used the Blue Diamond robotic cleaner in our 28x18x40 L shaped pool for 3 full seasons. It cost $1,200.00 and midway thru season 2, the drive motor failed.
Had to pay $65 to send it back to manufacturer since they wouldn't ship me a new motor, and they replaced motor & returned about ten days later. The following season, one of the pumps failed and once again had to pay to send it back for repair.
Now this past season (3), with the warranty expired, the drive motor failed again. I'm fairly handy and have no trouble changing the motor out, but the manufacturer will still not sell the motor. They will only replace the motor if I send it back again.
For $1,200.00 I expect the manufacturer to be more accomodating with their customer service. I'm now in the market for a new cleaner since I can't buy the motor, and refuse to pay $65.00 to ship the thing back a third time. It's a shame, 'cause the Blue Diamond really does a nice job of cleaning the pool, but their quality control is obviously lax, and they don't cooperate with homeowners in selling replacement parts.
Although we will purchase another pool cleaner, we won't be buying another Blue Diamond. I can buy one for 1/2 the price and if it only lasts 1 season, I'll be further ahead!