Blue Diamond

by Rick
(Clinton, PA, USA)

We have used the Blue Diamond robotic cleaner in our 28x18x40 L shaped pool for 3 full seasons. It cost $1,200.00 and midway thru season 2, the drive motor failed.


Had to pay $65 to send it back to manufacturer since they wouldn't ship me a new motor, and they replaced motor & returned about ten days later. The following season, one of the pumps failed and once again had to pay to send it back for repair.

Now this past season (3), with the warranty expired, the drive motor failed again. I'm fairly handy and have no trouble changing the motor out, but the manufacturer will still not sell the motor. They will only replace the motor if I send it back again.

For $1,200.00 I expect the manufacturer to be more accomodating with their customer service. I'm now in the market for a new cleaner since I can't buy the motor, and refuse to pay $65.00 to ship the thing back a third time. It's a shame, 'cause the Blue Diamond really does a nice job of cleaning the pool, but their quality control is obviously lax, and they don't cooperate with homeowners in selling replacement parts.

Although we will purchase another pool cleaner, we won't be buying another Blue Diamond. I can buy one for 1/2 the price and if it only lasts 1 season, I'll be further ahead!

Comments for Blue Diamond

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Jul 15, 2013
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Blue Diamond keeps stopping :(
by: Anonymous

Same thing here. I had to send my cleaner back the first season, and right after warranty expired the cleaner keeps stopping after just a few minutes. We put it away for the winter and then when we pulled it out this season it worked until a week ago. Now, it stops after a couple of minutes again. We just can't figure what is going on with it. Customer service just wants you to send it to them, they are NO help in diagnosing the problem. It really cleans well when it works, but I will NEVER buy another one simply because every time it needs repair the first $75 is just shipping it to NJ. I will make sure I buy something that can be repaired locally. Blue Diamond does NOT stand behind their product.

Nov 19, 2012
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junk
by: Anonymous

Same here. First season broke, second season worked, and third season broke. I didn't even use it often. I'm done. One of the worse investments ever made.

Sep 10, 2012
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don't buy this one
by: Anonymous

Don't think of buying a pentair prowler instead. I have one and had the same problems as you did. They must have the same "NO customer service" as blue diamond.

Jun 16, 2012
Rating
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Blue diamond
by: Anonymous

Had the same issue's several times.. Drives failed and so did transformer.. garbage as far as I'm concern.. Recommend anyone thinking of this model stay away and be thankfully you were warned!

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