DOLPHIN DIAGNOSTIC ADVANTAGE QUESTION

by LUIGI SUPERCHI
(ITALY)

Hello !
I have the Maytronics DOLPHIN DIAGNOSTIC ADVANTAGE year 2009 bought on the USA directly.
he lift on the pool-wall but when arrive on the waterline take down from the wall.
Can you tell me what's the problem ?
The DC power on the motor pump , it's 18 volt ; the line DC power it's 30volt: it's correct for you ?
Thanks for your replay !

Luigi Superchi ( ITALY )

ADMIN REPLY: Help me understand. The robot falls off the wall when it climbs to the water line?